Please include your order number and the email address used during checkout . Providing these details helps our team locate your purchase efficiently.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays or high-volume periods, processing may take up to 5 business days .

Estimated delivery normally takes approximately 10–15 business days after dispatch depending on destination and carrier conditions.

If your item arrives damaged, defective, incomplete, incorrect or different from the product ordered, please contact us promptly.

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos.
• Shipping label or packaging photos when necessary.

Eligible products may be returned within 30 calendar days after confirmed delivery , subject to our Return & Refund Policy.

Please contact customer support before sending any return. Do not send products directly to the registered business address. After approval, our team will provide the correct return instructions.

After an approved return has been received and inspected, eligible refunds are normally processed to the original payment method.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears.

Please contact us as soon as possible if you need to cancel or modify an order. We will make reasonable efforts to assist before fulfillment begins.

Once an order has entered processing or shipment, changes may no longer be available.

We aim to respond to customer inquiries within 24 hours . Requests involving carriers, payment providers, fulfillment partners or return reviews may require additional investigation time.

Customer service hours: 8:00 AM – 6:00 PM China Standard Time (UTC+8)