Orders placed through the cicitli™ store are normally prepared and processed within 2–4 business days after payment confirmation.

During holidays, promotional campaigns, seasonal demand periods or unusually high order volumes, processing may require additional time.

In these situations, processing may take up to 5 business days before shipment.

Applicable shipping charges are calculated and displayed during checkout based on your delivery address, selected shipping method, product availability and applicable shipping conditions.

Shipping costs are confirmed before payment is completed. The final amount shown at checkout applies to your order.

cicitli™ does not automatically guarantee free shipping unless a specific promotion or offer clearly states otherwise.

After an order has been processed and dispatched, estimated carrier transit time is generally: 10–15 business days depending on destination and carrier conditions.

The total delivery timeline includes both order processing time and carrier transit time.

Estimated delivery dates are provided for reference only and may vary due to customs procedures, weather conditions, carrier delays or other circumstances outside our control.

Once your order has been shipped, tracking information will normally be provided through shipment confirmation or order communication.

Please allow some time for carrier systems to update tracking information after dispatch.

If tracking information does not update immediately, this does not necessarily indicate a delivery issue.

Although cicitli™ works to provide reliable delivery, some delays may occur due to circumstances outside our reasonable control.

• ◆ Carrier delays or transportation interruptions.
• ◆ Customs inspection or clearance procedures.
• ◆ Weather conditions or unexpected events.
• ◆ Incorrect or incomplete delivery information.

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your name, address, postal code and contact information before submitting your order.

cicitli™ cannot guarantee successful delivery for orders affected by incorrect or incomplete address information.

If a delivery attempt fails because of incorrect information, recipient unavailability or other customer-related reasons, additional delivery arrangements may be required.

Please contact cicitli™ support if you experience delivery issues so our team can assist with available options.

For international shipments, customers may be responsible for understanding local import requirements, customs rules or applicable regulations.

Additional customs procedures may affect final delivery timelines depending on destination.

If your tracking information shows delivered but you cannot locate your package, please first check your mailbox, delivery area, neighbors or household members.

If the package remains missing, contact cicitli™ support with your order details for further assistance.

If your order arrives damaged, please contact cicitli™ customer support as soon as possible.

Please provide your order number and clear photos of the package and product condition to help our team review the situation.

For shipping questions, order updates or delivery concerns, please contact cicitli™ customer support.

Including your order number and checkout email will help our team respond more efficiently.

Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)

cicitli™ may update this Shipping Policy from time to time to reflect changes in shipping arrangements, services or business operations.

The latest version published on this page will apply to current website users and orders.