The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.

Please select one of the available payment methods shown during checkout and follow the instructions provided by the applicable payment provider to complete your purchase.

Because payment options may change over time, the checkout page should always be considered the most current source of information regarding accepted payment methods.

Orders may require payment authorization, transaction verification, identity verification or fraud-prevention review before an order is accepted and processed.

Your bank, card issuer or payment provider may request additional verification, decline a transaction or place a temporary authorization hold on your payment account.

Payment approval decisions and verification requirements are managed by the applicable financial institution or payment provider.

Checkout transactions are processed through Shopify and applicable payment providers using security measures designed to protect payment information during checkout.

cicitli™ does not request customers to send complete credit-card numbers, debit-card details, security codes, online banking passwords or confidential payment credentials through email.

Before payment is completed, checkout displays the applicable product prices, quantities, shipping charges, discounts, taxes where applicable and the final order total.

Unless another currency is clearly displayed during checkout, prices on our storefront are generally presented in U.S. dollars (USD).

Please carefully review your selected gardening tools, quantities, shipping details and final order amount before submitting payment.

Your bank, card issuer or payment provider may separately apply foreign-exchange fees, international transaction fees, currency conversion fees or other financial institution charges.

These charges are determined by the relevant financial institution or payment provider and are not separately controlled or collected by cicitli™.

Valid promotional codes or discount offers should normally be entered before checkout is completed. Please confirm that the discount has been applied to your final order total before submitting payment.

Promotions may include expiration dates, product eligibility requirements, minimum purchase requirements, usage limits or other conditions shown with the applicable offer.

If your payment is declined, please verify your billing information and contact your bank or payment provider if additional assistance is required.

A pending amount may represent a temporary authorization rather than a completed charge. Release timing is generally determined by your bank or payment provider.

If you believe you have been charged more than once for the same order, please contact cicitli™ support with your order information.

After an order has been successfully submitted, an order confirmation email will normally be sent to the email address provided during checkout.

If you do not receive your confirmation email, please check your spam or junk folder and verify your checkout email address.

If you have questions regarding checkout, payment status, transaction issues or order payments, please contact our customer-support team.

Please include your order number whenever available so our team can assist more efficiently.

Customer service is available from:
8:00 AM–6:00 PM China Standard Time (UTC+8)