FAQ
FAQ
Frequently Asked Questions
Find helpful information about cicitli™ gardening products, plant-care accessories, seed-starting tools, orders, payment, shipping, tracking, returns, refunds and customer support.
Who operates cicitli™?
cicitli™ is operated by Sichuan Moyingli Technology Co., Ltd. The company manages the cicitli™ online store and provides customer-support services for purchases made through our website.
What does cicitli™ sell?
cicitli™ focuses on gardening and plant-care essentials, including planting tools, seed-starting accessories, watering products, propagation supplies and practical solutions designed for everyday growing.
Will every product look exactly like the photographs?
Products are designed to closely match displayed images. However, small differences in color tone, material texture, finish, packaging or production details may occur due to manufacturing, lighting and screen settings.
Are small variations considered defects?
Minor differences in appearance, texture, color or finish are not necessarily defects when they do not affect normal product performance or intended use.
Where can I find product dimensions?
Product dimensions, specifications, materials and usage details are displayed on individual product pages where applicable. Please review product information before purchasing.
How should I care for gardening products?
Care instructions depend on each product. In general, keep tools clean and dry, avoid unnecessary damage, and follow any specific instructions provided with your gardening accessories.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions or high-volume periods, processing may require up to 5 business days.
How long does delivery take?
Estimated carrier transit time is generally 10–15 business days after dispatch. Delivery time may vary depending on destination, carrier operations and other circumstances.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Orders may be fulfilled through available facilities or fulfillment partners depending on inventory, destination and logistics arrangements.
Will I receive tracking information?
When tracking information becomes available, it will normally be provided through shipment confirmation or order communication. Please allow some time for carrier systems to update.
What if tracking stops updating?
Tracking updates may occasionally pause during transportation, customs processing or carrier transfers. If your package has not updated for an extended period, please contact cicitli™ support.
What if tracking says delivered but I cannot find my package?
Please check your delivery location, mailbox, surrounding areas and with household members first. If the package cannot be located, contact our support team for assistance.
Can I cancel or change my order?
Please contact us as soon as possible if you need to modify or cancel an order. Requests can only be considered before the order enters fulfillment or shipping.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the cicitli™ Return & Refund Policy.
How do I request a return?
Please contact cicitli™ customer support before sending any product back. Include your order number, purchase email and return reason for faster assistance.
Where should I send my return?
Please do not send returns directly to the registered business address. After approval, our team will provide the correct return instructions.
Who pays return shipping?
Return shipping responsibility depends on the specific situation, including product condition, return reason and applicable policies.
How long does a refund take?
After an approved return is received and inspected, refunds are processed to the original payment method. Your payment provider may require additional processing time.
What if my item arrives damaged?
If your order arrives damaged, defective or incorrect, please contact us with your order number and supporting photos so our team can review your request.
How quickly does support respond?
cicitli™ aims to respond to customer inquiries within 24 hours. Some requests requiring additional review may take longer.
What are customer service hours?
Our customer-support hours are 8:00 AM–6:00 PM China Standard Time (UTC+8) .
Still need help?
If your question is not answered here, please contact cicitli™ customer support. Our team can assist with product information, orders, shipping, returns and other concerns.
Contact Support →Business Information
No. 200 Jirui 1st Road,
Chengdu High-Tech Zone,
China (Sichuan) Pilot Free Trade Zone