Return &Refund Policy
Return & Refund Policy
Returns & Refunds
This Return & Refund Policy explains the conditions, procedures and requirements for returning cicitli™ gardening tools, plant-care products and growing accessories.
Our goal is to provide a clear and simple return experience while ensuring every request is handled fairly.
After Delivery
Original Condition
Method
Returning
Return
Eligibility
Customers may request a return within 30 calendar days after confirmed delivery .
Returned items must be unused, undamaged and include original packaging and accessories where applicable.
Products that show signs of use, damage caused by improper handling or missing components may not qualify for a refund.
How To
Request A Return
Before sending any product back, please contact cicitli™ customer support for return approval and instructions.
Please provide your order number, purchase email address and a description of the return request.
Do not send products back before receiving return instructions from our support team.
Return
Shipping
Unless otherwise required by applicable regulations, customers may be responsible for return shipping costs.
Return shipping arrangements and destinations will be provided after your return request has been reviewed and approved.
Refund
Process
Once an approved return has been received and inspected, eligible refunds will normally be processed to the original payment method.
Processing time may vary depending on your payment provider, bank or financial institution.
Shipping charges and other fees may be handled according to applicable return circumstances and policies.
Damaged Or
Incorrect Items
If your order arrives damaged, defective or contains an incorrect item, please contact cicitli™ support as soon as possible.
Please provide your order number and clear photos or relevant information so our team can review the situation.
We will evaluate the request and provide appropriate assistance based on the circumstances.
Non-Returnable
Items
Certain products may not be eligible for return due to hygiene, safety, customized requirements or product condition considerations.
Products that have been used, damaged through improper handling or returned without prior approval may not qualify for a refund.
Order
Cancellation
If you need to cancel your order, please contact us as soon as possible after purchase.
Cancellation requests are handled according to the current order processing status. Once an order has been shipped, cancellation may no longer be available.
Exchange
Requests
If you receive a defective or incorrect product, please contact our support team for assistance.
Exchange options may depend on product availability and the specific circumstances of your request.
Customer
Support
For return, refund or order-related questions, please contact the cicitli™ support team.
For faster assistance, include your order number, checkout email address and a detailed description of your request.
Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)
Need help with a return?
Our cicitli™ support team is available to assist with return requests, refund questions and order concerns. Please contact us before sending any merchandise back.
Contact Support →Business Information
No. 200 Jirui 1st Road,
Chengdu High-Tech Zone,
China (Sichuan) Pilot Free Trade Zone
Please contact cicitli™ customer support before returning any product. Do not send items to the registered business address unless you have received official return instructions.